Today the focus of our active research is on a research project called “Proactive service procurement practices: promoting profitability, reducing risk, and preventing problems in industrial service business and service business relationship management”.

The goal of the project is to create practical tools and methods to facilitate successful service procurement and to manage and sustain a mutually satisfactory service relationship, for example methods to test, evaluate and compare services. The research also promotes proactive contracting as well as practices that incorporate contracts and contract literacy into service business management.