Books and Publications

Books:

 

  • Industrial Services and Service Contracts - A Proactive Approach. ISBN 978-951-817-990-3 Publisher Teknologiainfo Teknova, 2009
  • Palvelutapa teollisuuden kilpailukeinona. ISBN 978-951-817-929-3
    Publisher Teknologiainfo Teknova, 2007
  • Opas teollisuusyrityksille palvelujen testaukseen. ISBN 951-817-887-9
    Publisher Teknologiainfo Teknova, 2005.
  • Palvelukeskeisten tuotteiden kehittäminen teollisuusyrityksissä. ISBN 951-817-824-0
    Publisher Teknologiainfo Teknova, 2003.

 

Scientific papers (articles): 

  • Service Design as a Basis for Successful Commercial Contracting”in ”A Proactive Approach to Contracting and Law”, TUAS 2007
  • Service Design as a Basis for Successful Commercial Contracting” in “Corporate Contracting Capabilities; Conference Proceeding and Other Writings”, Joensuun Yliopisto, 2008
  • Service Design as a Basis for Successful Contracting”, Contracting Excellence, IACCM, Fall 2007
  • Service Design as a Basis for Successful Commercial Contracting”, IACCM EMEA Conference Proceedings, 2007
  • Collaboration from Idea Creation to Delivery – Challenges and Advantages of the Collaborative Approach to Service Innovation”, IACCM Americas Conference Proceedings, 2008
  • K.Rekola & H.Haapio, ”Success by Design: Merging Contract Design and Service Design to Manage Opportunities and Risks in Industrial Services”, IACCM EMEA Conference Proceedings, 2008
  • From Industrial Service Providers to Performance Partners — No More Services for Free”, Contracting Excellence, IACCM, Fall 2008
  • K.Rekola & H.Haapio, “Palvelut ja palveluista sopiminen: Uusia haasteita teollisuuden toimitusprojekteille”, Projektitoiminta, 1/2009
  • K.Rekola & H.Haapio, “Better Business through Contract Productization and Visualization”, Contracting Excellence, IACCM, Spring 2009
  • K.Rekola & H.Haapio, “Better Business through Contract Productization and Visualization Part 2”, Contracting Excellence, IACCM, to be published


Conference papers, presentations, and workshops


  • TUAS 2007
  • IIRME Contract Management 2008
  • IACCM EMEA 2007
  • IACCM Americas 2008
  • IACCM EMEA 2008
  • Marcus Evans Warranty Management 2009
  • Warranty Chain Management WCM 2009
  • NCMA 2009
  • ASQ 2009 World Conference
  • ASQ 2009 Service Conference
  • IACCM Academic Symposium 2009
  • Munchner Tagung fur multisensorisches Recht 2009